GENERAL TERMS AND CONDITIONS
OF THE SUPPORT FOR MIGRANTS WEBSITE
By using this website, its services and applications (www.supportformigrants.com),(hereinafter referred to as the “Website”), those accessing it (hereinafter referred to as the “User” or collectively “Users”) agree(s) to these Terms and Conditions of Use and Privacy Policy (hereinafter referred to as the “General Terms and Conditions”) contained herein.
Website
The Website is owned, hosted and administered by the International Organization for Migration (hereinafter referred to as "IOM"), an organization part of the UN system.
The Website provides publicly information that raises awareness of human trafficking and enables migrants to access services and support in the Western Balkans as well as the latest advice on government, UN and NGOs services wherever migrants are in the Western Balkans (hereinafter referred to as the “Materials”) including but not limited to names and contacts of available services, chapters about human trafficking, about migrants’ rights in the specific country, about IOM for informative purposes only. All Materials on the Website are subject to these General Terms and Conditions.
For any further questions, comments or feedback, the User may contact the Support for Migrants Team by the followgin email:
IOM reserves the exclusive right, at its sole discretion, to alter, limit or discontinue the Website without notice, and shall have no obligation to take the needs of any User into consideration in connection therewith.
IOM reserves the right to deny, at its sole discretion, any User access to the Website or any portion thereof without notice.
The IOM’s practice of any collection, storage, use and dissemination of the information about the User of the Website is outlined in the Privacy Policy below.
Intellectual Property
All intellectual property rights, including copyright, relating to the Materials on the Website shall remain vested in IOM, unless otherwise stated.
Copyright © International Organization for Migration 2018
IOM reserves the right to assert ownership of the Materials collected on the Website.
The Materials may be viewed, downloaded, and printed for non-commercial use only, without, inter alia, any right to sell, resell, redistribute or create derivative works therefrom. At all times the User shall credit IOM as the source, unless otherwise stated. The User must include the URL of the Materials from the Website, as well as the following credit line: Source: “International Organization for Migration (IOM), MONTH, YEAR”.
Any extraction, translation, reproduction, and distribution, in any form, or by any means, electronic, mechanical, photocopying, or otherwise, requires the explicit prior written permission of IOM.
Third-Party Content
By visiting this Website or using its Materials, the User acknowledges and agrees that the Website may contain the third-party content, which is not created and owned by IOM. The provision of the third-party content on this Website is for informational purposes only.
Although IOM makes reasonable efforts to obtain reliable content from third parties, IOM does not guarantee the accuracy of, does not endorse the views or opinions given by any third-party content provider and does not guarantee that the third-party content does not infringe any other third party intellectual property rights.
The third-party content provided on the Website may be the intellectual property of the third parties content providers. Permission to use such Materials, must be requested from the copyright owner.
IOM Name and Logo
IOM name and logo are exclusively owned by IOM. The use of the IOM name and logo, including copying or reproducing in any form without written permission of IOM is prohibited.
Indemnity
The use of the Website is at a User's sole risk. By using the Website, the User agrees to defend, indemnify and hold harmless IOM, its officers, employees, content providers, information providers and agents from and against all loss, costs, damages and expenses (including legal fees and costs), claims, suits and liabilities to the extent arising out of the use of the Website.
Disclaimer
The Materials are provided on an "as is" basis, without warranty of any kind, either express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement. IOM specifically does not make any warranties or representations as to the appropriateness, quality, reliability, timeliness, accuracy or completeness of the Materials on the Website.
While IOM cannot make any warranties that there are no errors on the Website, it does endeavour, where appropriate, to correct errors that are drawn to its attention.
Neither IOM nor any of its officials, employees, agents, information providers or content providers shall be liable to any User or anyone else for any inaccuracy, error, omission, interruption, timeliness, incompleteness, deletion, defect, failure of performance, computer virus, communication line failure, alteration or use of any content published on the Website, regardless of cause, or for any damages resulting therefrom.
If the User is dissatisfied with any material on the Website or with any of the provisions of this Privacy Policy governing the Website, a User's sole and exclusive remedy is to discontinue using this Website.
Boundaries and Geographic Names and Use of Maps
The depiction and use of boundaries, geographic names, and related data shown on maps and included in lists, tables, documents, and databases on the Website are not warranted to be error free nor do they imply judgment on the legal status of any territory, or any endorsement or acceptance of such boundaries by IOM.
The Website uses Google Maps Services for information and illustration purposes only. The depiction and use of boundaries, designations, geographic names and related data used on these maps are not warranted to be error free nor do not imply official endorsement or acceptance by the International Organization for Migration (IOM).
Advice, Opinions, and Statements
The Website may contain advice, opinions, and statements of various information and content providers. IOM does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider or content provider, any User of the Website or any other person or entity. Reliance upon any such opinion, advice, statement, or other information shall be at a User's own risk.
Other Websites and Links
IOM does not necessarily support policies and beliefs of organizations and individuals listed or referred to in the Materials held on the Website.
IOM does not provide any warranties and specifically disclaims any liability whatsoever in connection with third party websites or links. Even though, the Website may contain links to the third-party websites, IOM does not control the content, links and terms of use of the linked sites. IOM provides linked sites only as a convenience and the inclusion of a link or reference does not imply the endorsement of the linked site by IOM.
Other websites may link to the Website without seeking the permission of IOM. However, such links must clearly identify IOM as the source of the information displayed and preserve the integrity of the Website without alteration.
Other Users
A User specifically acknowledges and agrees that IOM is not liable for any conduct of any User.
Bugs, Virus, Malicious Code, etc.
While IOM makes every effort to ensure the Materials available on this Websites are free of any software virus, it cannot guarantee that the Materials are free from any or all software viruses. IOM is not responsible for any loss or damage caused by software and related codes, including viruses and worms.
Security Measures
The Website implements a series of technologies and security measures, such as encryption and/or authentication tools, in order to safeguard the information maintained on IOM's systems from misuse, unauthorized access or disclosure, alteration, or loss.
Although IOM applies reasonable means to ensure that the information the User furnishes is not used by third parties for purposes other than that for which it was provided, IOM cannot guarantee that unauthorized third parties will never be able to defeat security measures or use the User’s personal information for improper purposes. The User should be aware that no transmission of information via the internet is ever totally secure. Transmission is therefore at User’s own risk.
Online Service Providers
While IOM has a strong interest in the integrity of its online service providers, particularly with a view towards their reliability and the protection of personal information, it does not provide any warranties and specifically disclaims any liability whatsoever in connection with services. IOM further disclaims any liability of any nature for any loss or damage howsoever caused in connection with using any of those services.
Electronic Messages
IOM attempts to respond to electronic messages sent to e-mail addresses listed on the Website. However, IOM is under no obligation whatsoever to respond to any or all such messages.
Viewing
The Website is best viewed with the popular browsers: Google Chrome, Firefox, Safari, Opera, Microsoft Edge. The Website is fully responsive. This means that it fits on all standard screen resolutions.
Status of IOM
Nothing in or relating to the Website shall be deemed a waiver, expressed or implied, of any of the privileges and immunities enjoyed by IOM as an intergovernmental organization.
Dispute Resolution Clause
Any dispute, controversy or claim arising out of or in relation to these General Terms and Conditions, or the breach, termination or invalidity thereof, shall be settled amicably by negotiation between the Parties.
In the event that the dispute, controversy or claim has not been resolved by negotiation within 3 (three) months of receipt of the notice from one party of the existence of such dispute, controversy or claim, either Party may request that the dispute, controversy or claim is resolved by conciliation by one conciliator in accordance with the UNCITRAL Conciliation Rules of 1980. Article 16 of the UNCITRAL Conciliation Rules does not apply.
In the event that such conciliation is unsuccessful, either Party may submit the dispute, controversy or claim to arbitration no later than 3 (three) months following the date of termination of conciliation proceedings as per Article 15 of the UNCITRAL Conciliation Rules. The arbitration will be carried out in accordance with the 2010 UNCITRAL arbitration rules as adopted in 2013. The number of arbitrators shall be one and the language of arbitral proceedings shall be English, unless otherwise agreed by the Parties in writing. The arbitral tribunal shall have no authority to award punitive damages. The arbitral award will be final and binding.
The present General Terms and Conditions as well as the arbitration agreement above shall be governed by the terms of the present General Terms and Conditions and supplemented by internationally accepted general principles of law for the issues not covered by the General Terms and Conditions to the exclusion of any single national system of law that would defer the General Terms and Conditions to the laws of any given jurisdiction. Internationally accepted general principles of law shall be deemed to include the UNIDROIT Principles of International Commercial Contracts. Dispute resolution shall be pursued confidentially by both Parties. This Article survives the expiration or termination of the present General Terms and Conditions.
Notification of Changes
These General Terms and Conditions may be reviewed periodically. IOM reserves the right to change the General Terms and Conditions at any time, without notice. IOM will post changes to this Privacy Policy at the bottom of the Website.
Governing Language
These General Terms and Conditions are written in English language. In the event if these General Terms and Conditions are translated into another language(s), English text will prevail.
PRIVACY POLICY
IOM seeks to ensure that personal information processed through the Website is handled with the utmost care and confidentiality respecting human dignity and protecting human right to privacy.
This Privacy Policy explains in which manner IOM collects, stores, uses, shares or otherwise processes information about the User on the Website. The User(s) who may choose to access the Website agree(s) to the Privacy Policy (hereinafter referred to as “Privacy Policy”) contained herein.
Monitoring Website Traffic
IOM monitors general trends in the use of the Website, inter alia the number of visits of the Website.
IOM uses this information to generate statistics and measure the Website’s activity in order to improve its usefulness. This information is never connected with any personal information the User may supply to IOM for one of IOM's services.
Personal Information
IOM does not collect personal information, unless such information is voluntarily disclosed, for example:
- Nationality, gender, age, state, language to search for relevant services and information contained in the Materials of the Website, to learn about the services available, to subscribe to newsletters or to participate in the surveys.This information collected through the use of cookies.
In such event, IOM will only use the personal information for the purpose for which it was disclosed. IOM will never use this information to identify a person.
IOM does not sell, distribute or rent personal information collected on the Website. At any time, IOM processes personal information, it applies its Data Protection Principles. IOM relies on online service providers for the provision of services, such as website traffic analysis, online surveys etc. IOM does not intend to either solicit or collect personal information from any User under the age of 13 years. The Users under the age of 13, should not use the Website.
Cookies
When the User is visiting the Website, IOM collects information as provided above, which includes nationality, state, language, age and gender which the user may decide to disclose voluntarily by using the form here
What Are Cookies?
Cookies are small text files that contain numbers and letters, which are placed on the User’s computer or other devices from which the User visits the Website. The User therefore agrees the cookies to be placed on the User’s computer or other device they are using when visiting the Website. They are widely used in order to make the Website work more efficiently, to ensure that the Website meets the User’s needs and that the Materials are tailored for the Website’s audience.
Managing Cookies: Enabling and Disabling Cookies?
The User is free to decide at any time to be notified before installation of cookies, not to allow the installation of cookies on the User’s computer or other devices when visiting the Website by changing the browser settings to enable or to disable the use of cookies. Although, in case of disabling cookies, the User may not be able to use certain features on the Website and may be required to re-enter information more frequently to use certain services on the Website.
Third-Party Cookies
The Website may contain embedded third-party content or plugins, which have their own cookies that may be installed on the User’s computer or other device.
The Website does not govern the installation and other settings related to the third-party cookies. Therefore, it is recommended to visit the third-party websites, application or other services to learn more about their privacy policies and cookies use.
IOM cannot be held liable for any direct or indirect damage or harm caused to the privacy of User’s data collected by websites, applications or other services that are not owned or governed by IOM. The User may refer to the browser settings to enable or disable all cookies or only third-party cookies.
